Frequently Asked Questions

We are a self-pay pharmacy. This model allows us to keep administrative costs and prices down. By operating out-of-pocket, we can focus on what matters most: compounding high-quality medications efficiently and affordably.

Upon request, we can include a superbill that you can submit to your healthcare plan.

You can pay with cash or any major credit or debit card. We are working on our contracts to accept HSA/FSA cards. In the meantime, we can provide a receipt and universal claim form.

Yes! Shipping is our primary method of dispensing medications. We offer overnight shipping options through UPS or a local courier throughout the San Francisco Bay Area, including San Francisco, Marin County, and the East Bay. We are currently looking into same-day services for these locations.

We serve patients and prescribers throughout California. Our local service area includes overnight delivery to the San Francisco Bay Area.

We also ship statewide to Sacramento, Los Angeles, San Diego, and everywhere in between.

We charge $10.95 for overnight shipping in the Greater Bay Area and $10.95 for two-day shipping to farther areas in California. Cold shipping for troches and suppositories costs $12.95.

You can send prescriptions via e-prescription (we're connected to Surescripts), fax, voicemail, or through our prescriber portal. Please use our contact form to get started with our prescriber portal.

Yes. Our pharmacist is available to discuss formulation options, dosing considerations, and therapeutic alternatives. Whether you're new to compounding or looking to optimize an existing protocol, we're happy to collaborate. Contact us or schedule a consultation through the prescriber portal.

We strive to keep most formulary medications in stock and ship them within 1 to 2 business days (please see the prescriber portal for what is included).

Urgent medications (such as APNO, rectal ointments, and pain medications) will be prioritized.

Custom formulations may require an additional day or two in order to create a formula or source ingredients.

Getting started is simple. Your prescriber sends the prescription to us, we contact you to arrange payment and shipping, then prepare your medication. You will be notified when your order goes out. If you'd like your current prescriber to work with us, feel free to share our contact information or have them reach out directly.

In most cases, yes. To transfer a prescription, please provide us with your name and date of birth, phone number, the prescription name, the prescription number (if you have it), and the pharmacy's name and phone number. Pharmacy transfers typically take 1–2 business days to complete.

Note that some prescriptions—particularly controlled substances—may require a new prescription from your provider rather than a transfer.

You can request refills preferably through our mobile app (Datascan Mobile RX), by texting, or by leaving a voicemail. We recommend requesting refills 5–7 days before you run out to ensure uninterrupted therapy.

6500 Fairmount Ave, STE 2B, El Cerrito, CA 94530

(We are located towards the back of the second floor)

Monday–Friday, 9am–5pm (closed for lunch 12:00pm–12:30pm)

Phone: (510) 722-0407

Our pharmacy closes on a handful of holidays throughout the year so our team can rest, recharge, and come back ready to take excellent care of you. We let patients and prescribers know well in advance so you can plan refills accordingly.

To see a full list of our upcoming holidays, please click here.

Because compounded medications are prepared specifically for each patient, all sales are final — we're unable to accept returns due to therapeutic outcomes, changes in therapy, or discontinuation by your prescriber.

Defective dispensing devices and shipping issues (lost, damaged, or delayed packages) are handled differently — please contact us right away if either comes up.

For full details, please click here.